Digital Transformation Consulting Services & Solutions
Digital Transformation consulting services designed by IG Smart to help you to achieve a collection of business goals that will make you relevant for today’s business. Realigning your technology investment, business and operating models, to a user and customer centric approach – enabled by Digital Media. Our Digital Transformation consultants will work closely with you to understand why it is exactly that you are digitally transforming your business, and what the desired outcomes are. Going on to help you to design and implement effective and sustainable digital transformation strategies. Unleashing the full potential of your existing information assets and technologies, and leveraging the leading-edge technologies which best suit your strategic objectives. Focusing on sustainability, and operational success. Just because something can be done, does not make it the right thing for your business. Our digital transformation consultants help you to make the digital choices that are right for you.
Our Digital Transformation consulting focuses on three key areas:
Digital Customer Experience
Digital end-to-end customer experience
Digital products and services as part of the value ecosystem
Understanding customer engagement
Digital Operational Experience
Enhanced operational capabilities within a dynamic ecosystem
Driving rapid customer innovation
Agility over efficiency
Shift to ‘customer/user-centric’
Focus on customer/user outcomes and needs to tailor products and services
Enabling rapid-fire change to meet increasing and changing demands
DIGITAL CUSTOMER EXPERIENCE DELIVERY REQUIRES ORGANISATIONS TO REDESIGN THE BUSINESS OPERATIONS WHICH ENABLE THAT EXECUTION. OUR JOB IS TO UNDERSTAND WHAT DIGITAL TRANSFORMATION MEANS FOR YOU…AND TO HELP YOU TO TURN YOUR VISION INTO A REALITY
Digital Transformation Consulting Four Level Response Model for Your Digital Business
Redesign your customers experience – create an omni-channel experience that connects your customer to the information they need, at the time they need it.
Redesign your business operations to enable effective delivery, facilitating openness, agility, flexibility and responsiveness. This means leveraging Big data, Analytical, API and mobile solutions.
To deliver a digital experience to customers, organisations need to be a part of the digital experience inside the business omni-channel experience – that connects the employee /management with the information they need, at the time they need it.
New digital IT works from having clear structured data and the mechanisms to deliver it to the right place in real time.
OUR DIGITAL TRANSFORMATION CONSULTING HELPS YOUR DESIGN YOUR BUSINESS OPERATIONS TO FACILITATES OPENNESS, AGILITY, FLEXIBILITY AND RESPONSIVENESS
ORGANISATIONS MUST BE MORE FLUID AND BETTER ABLE TO CREATE AND EVOLVE PRODUCTS AND SERVICES FASTER. DELIVERING THEIR CUSTOMER EXPERIENCE IN A PERSONALISED, DIFFERENTIATED WAY.
Our Digital Transformation Consultants Will Work Closely With You To Understand:
What does digital mean to your business?
Why are you transforming – e.g. to make things easier and/or more cost effective?
What digital changes will bring advantages to your business?
How will Digital Transformation affect your IT operating model?
What capabilities are needed to support Digital Transformation?
What business processes are affected by Digital transformation?
How will business demands be managed and delivered by IT in a Digital Environment?
What layers of IT operating model are affected by Digital Transformation?